Eagle Bay Warranty

Eagle Bay stands behind our products with a lifetime transferable warranty

Eagle Bay is proud to certify that our paving stones and retaining walls meet the latest industry standards in the United States. All Eagle Bay manufactured hardscape products comply with and surpass all applicable standards set by the ASTM (American Society for Testing and Materials) and NCMA (National Concrete Masonry Association).

Eagle Bay offers a transferable lifetime warranty on the structural integrity of all paving stones and retaining wall units it manufactures. It covers any disintegration and/or decomposition of the above mentioned products resulting from natural causes and the abnormal deterioration of the surface due to the use of sodium chloride (NaCl) such as de-icing salt. If products prove defective we will replace these units. Eagle Bay’s responsibility is limited to its manufactured products only and not to costs related to the installation of those products. We will honor this transferable warranty with a proof of purchase (invoice or delivery slip).

Printed Color Swatches

The natural materials that we use in our paving stones and retaining wall products deliver a range of colors that closely match color samples in catalogues, spec books, color swatch books and online photos. However, Eagle Bay cannot guarantee specific color matching. Our pavers and wall can vary slightly in color batch depending on environmental conditions. Therefore, colors shown are approximate representations of standard colors and shouldn’t be expected to be an exact match. Final color selection should be made at your local dealer from stock product. Eagle Bay always recommends immediately verifying the product and color upon receipt. If there are any discrepancies, contact your local dealer before continuing your project. Installation of the product constitutes its acceptance.


This warranty does not apply to efflorescence. Efflorescence is a whitish powder-like deposit which can appear on the surface of concrete pavers. When cement hydrates, a significant amount of calcium hydroxide is formed. A reaction occurs between the calcium hydroxide and carbon dioxide (from the air) to form water insoluble calcium carbonate, then called efflorescence. Efflorescence does not affect the structural performance or durability of concrete pavers. Eagle Bay includes admixtures in their concrete pavers to help minimize efflorescence, but efflorescence is a natural occurrence in all concrete products. Eagle Bay does not warrant concrete pavers that it manufactures against the appearance of efflorescence. Efflorescence may appear immediately or within months following installation. It may remain for months and some of it may wear away. Deposits may be removed from the concrete paver surface by using proprietary efflorescence removers. Before purchasing or applying any chemicals to remove deposits, please consult your local Eagle Bay dealer for efflorescence removal chemicals.


Compactor and Snow Removable Equipment

Eagle Bay pavers with dimpled or textured surfaces – EpicStone, GrandCay, CircleStone, SF Rima, CottageStone and Essex Stone – have high and low points on the surface which lend a more naturally aesthetic appeal to the pavers. However, pavers with textured surfaces are susceptible to surface scuffing when being compacted in place with plate compactors. Therefore, these paver types should always be compacted with place compactors that incorporate a protective mat or other medium between the plate compactor and the surface of Eagle Bay pavers. This system will help to ensure that paver surface scuffing is kept to a minimum. These protective mediums include: rubber matting, thin carpet, Mirafi 500X or cardboard. Manufacturers of plate compactors are able to recommend other products that can be used for this purpose. For further information on interlocking concrete paver details, technical information and recommended construction practices, visit ICPI (Interlocking Concrete Pavement Institute) at www.icpi.org.

Also snow removal equipment should have the proper spacing, bumpers, and rubber blade guards to protect the surface of the pavers. Eagle Bay will not be held responsible for damage caused by the misuse of compaction or snow removal equipment, leaving scuff marks, or burns on pavers.

Guidelines for using de-icing chemicals on unit pavers:

The following guidelines can help limit the exposure of deicing chemicals while maintaining a safe environment:

  • • Limit the use of deicing chemicals by combining them with a traction aid such as sand.
  • • Do not over apply deicing chemicals, follow the recommended dosage.
  • • Do not use deicing chemicals in place of snow removal but reserve them for melting ice formed by freezing precipitation or freezing snow melt.
  • • When using magnesium-based deicing chemicals, ensure the pavement is thoroughly washed in the spring as these deicers will continue to chemically degrade all types of concrete pavement throughout the year.
  • • Protect vegetation and metal from contact with deicing chemicals as most can impair vegetation and corrode metals.

In addition, use ICPI recommended sand jointing materials to minimize water penetration into the pavers. This will also help keep salts from entering and accumulating in the jointing and bedding sand that can eventually degrade the pavers. ICPI also recommends adequate pavement slopes (typically a minimum of 2%) to facilitate surface water drainage and to help remove deicing materials. While not essential, reduction of water entering jointing sand can be further enhanced with joint sand stabilization materials and/or sealers.

Proper Color distribution and Laying Techniques

Proper installation enhances the overall color of pavement. Paver and wall units should be selected from at least two pallets and then randomly mixed. This creates an attractive and subtle blending of color.

NOTE: This warranty does not apply to any breakage, chipping, or other deterioration that were caused from improper design or installation which does not comply with applicable codes, the ICPI (Interlocking Concrete Pavement Institute), NCMA (National Concrete Masonry Association) and recognized work procedures. Please visit www.icpi.org or www.ncma.org for more information on installation specifications. This warranty does not apply to any damage resulting from a natural disaster or from a deliberate and/or negligible act on the part of the purchaser, owner of the building, installer or any third party.